Information regarding current happenings at the practice and any changes that may be occurring. This is produced in regular intervals via our Patient Participation Group who meet with the doctors and staff throughout the year.
23 Jan 2012
Newsletter 11 - Patient Survey Results
A Happy New Year to all patients and staff of Dr. Tudor and Partners' Practice.
Every year our Practice carries out a Patient Survey that is planned and written by a national survey company. Last year however, in line with recommendations by the PCT (Primary Care Trust), our Practice wrote its own survey. A group of patients met frequently over a 6 weeks period in July and August with Dr. Woodman and Bill Clements (Practice Manager) to devise our own, and more relevant, survey. We took samples of previous years' surveys and tailored the questions to meet the needs of our Practice.
The survey content was approved by a full meeting of the Patient Group with the doctors in September and the survey was handed out to patients over a three week period in October / November.
The results were collected and collated by the Patient Group and then independently verified by a representative from the PCT.
Thank you to all the patients (266) who took the time to complete the survey. It is greatly appreciated.
The full results are available from Bill Clements (Practice Manager) on request while the website (www.northfieldhealthcentre.net/news/) carries some of the results. Below is a small sample of what you said.
Q 15. Do you feel that the doctor / nurse listen carefully and with understanding? YES = 98% NO = 2%
Q 16. Do you feel that you are treated with care and concern and the doctor / nurse take my problems seriously? YES = 98% NO = 2%
Q 17. Do you feel that the doctor / nurse involve you with deciding upon your treatment? YES = 96% NO = 4%
Not all questions were scored as highly, but in the section that asked about the care you receive from the Practice, the Average Positive Score was 94%. Thank you to all the doctors and Nurses at the Practice.
Patients also added their own comments. "I feel the practice is well run and accommodates your needs" - "I have been with the surgery all my life and I have no complaints". Some patients raised points about Parking, Waiting Times and Telephoning the Practice. These issues will be discussed at the next Doctor / Patient meeting and we will let you know the results as soon as any decisions are made.
12 Jan 2012
Results of the Patient Survey 2011
The results of the Patient Survey, carried out in October and November 2011 have been verified and will be published in full in the next few weeks but here is a sample of the responses.
We asked, " Do you have enough time with the doctor / nurse?"
95% said YES. 5% said NO
We asked, " Does the doctor / nurse listen carefully and with understanding?"
98% said YES 2% said NO
We asked, "Do you feel that you are treated with care and concern by the doctor / nurse?"
98% said YES 2% said NO
We asked, "Do you feel that the doctor / nurse involve you with deciding upon your treatment?"
96% said YES 4% said NO
As you can see, these results are very positive and reflect the general responses to the survey.
A fuller account will be available in the newssheet that will be published by the end of January. It is hoped that full copies of the results will be available, on request, from the Practice Manager.
02 Feb 2011
Newsletter No 10 February 2011
Welcome to Newsletter No 10 and a belated Happy New Year to all the doctors, nurses, staff and patients at the practice.
Since our last Newsletter the Practice has received the results of its latest patient survey, carried out in 2010. 344 patients responded to the survey. While there is not enough space to show the results in full, the following give a flavour of how our Medical Practice compares with the PCT (Primary Care Trust) and all practices nationally.
Satisfaction level with the overall care received at the surgery
Our Practice 93% Primary Care Trust 91% All practices nationally 90%
Satisfaction level after discussing health problems with a doctor or nurse about how best to deal with the problem
Our Practice 90% Primary Care Trust 85% All practices nationally 84%
Well done to all the doctors, nurses and support staff. Thankyou.
Latest news from the Practice. Dr. Ross ran a half marathon and raised approximately £400. WELL DONE ! The doctors organized a Christmas Party for some of their patients and it went very well. Sadly, the appalling weather (remember the snow) put some people off, but nine patients attended and we are told that they were very well behaved!! There were quizzes, one of which was "match the baby to the doctor" and a lunch. Dr. Thayer has completed her year of training and is now working at a Practice in Cradley Heath and occasionally does Locums, some of which are at Northfield Health Centre. Dr. Brown is on maternity leave.
Did you know that the practice has re-vamped its website? If you go to
www.northfieldhealthcentre.net
you can see all the practice news, make appointments on-line, re-order prescriptions and find out all that the practice offers as well as keeping up to date with the patients' group newsletters. You can also contact the practice with non-medical queries. If you wish to contact the Patient Group, you can e-mail us at NHC22@englandmail.com we would like to hear from you and listen to your views.
Finally, PLEASE, if you have changed any of your contact details in the last year or so, let the practice know. They may need to contact you urgently. Thank you
Centre News
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This pertains to a general query only about the practice and our service to you. Any medical questions will not be answered as we prefer to do consultations face to face. All queries will be answered within 3 working days.
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