Your Rights Are:

:: To be registered with a family medical practice.
:: To have all the medicines on prescription which your
:: doctor feels are necessary and appropriate.
:: To be referred to a consultant when your family doctor
:: thinks it is necessary and to be referred for a second
:: opinion if you and your family doctor agree this is
:: desirable.
:: To have access to your own health records, subject to
:: any limitations in law.
:: To know that those working for the NHS are under a
:: legal duty to keep the contents of your health records
:: confidential.
:: To choose whether or not to take part in medical
:: research or medical student training.
:: To receive a copy of the doctor's practice leaflet,
:: setting out the services he or she provides.
:: To receive a full and prompt reply to any complaint you
:: make about NHS services.
:: To change your doctor quickly and easily (where the
:: doctor/patient relationship has broken down irretrievably
:: the doctor also has the right to remove you from his/her
:: list).

Your Responsibilities:

We can help you best if you:

:: Treat staff politely and with courtesy as you would wish
:: to be treated yourself.
:: Ask about anything you don't understand.
:: Realise that the demand for medical services is
:: unpredictable so at times the doctor is very busy and
:: may not be running to time.
:: Tell the surgery straight away if you change your name,
:: address or telephone number - it helps us keep our
:: records up to date.
:: Understand that the results of tests are only given to
:: the person who had the tests, or in the case of
:: children, the parent or guardian.
:: Attend on time for your appointments and give adequate
:: notice if you cannot keep an appointment.
:: Please ensure children are well behaved, as clearly some
:: of our patients are very ill.